Returns & Refund Policy
Changed your mind about the order? No problem!
Order is only eligible for modification within 24 hours after you have placed your order.
Note: Once your order is being processed or in transit, we can no longer make any modifications for you.
Your satisfaction is our #1 priority.
We will send the new item to you as a replacement without any extra fee on your side if you have one of the problems below:
- non-receipt of the product within the guaranteed time (20 days excluding 5-7 days of processing);
- receipt of a wrong item (wrong customized information on the product, wrong product or blurry product); and
- receipt of a damaged product (broken).
Note: In case you do not want a replacement, you can request for a refund. There is no need to return the wrong or defective item so you don't need to pay the shipping cost on returns.
We do not process a refund in the following cases:
- your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivery" in the tracking system, having been shipped into your mailbox but gotten lost).
* Submit refund requests within 15 days after the guaranteed period for delivery (20 days) has expired. You can do this by sending a message on the Contact Us page. If 35 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
If your request is approved, the refund will be credited to your account or to the original method of payment within 7 business days.
We do not offer exchanges/returns for size unless it is our fault for sending the wrong-size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.